Frequently Asked Questions for New Clients

For more questions, please send Email to info@imester.com.

Q: Are you Trading company or Manufacturer?

A: We are an Industrial&Trade Company. Our factory name is Dongguan Dalang Xinxin Hardware Factory. We have office in Hongkong.

Q:What type of production equipment do you have? and Which parts belong to your main product range?

A: There are many different types of manufacturing equipment, mainly including cold moulding machine, automatic lathe, CNC machine and CNC machine center, Stamping machines. We mainly produce non-standard precision CNC parts, non-standard screws, turning parts and stamping products .

What materials does Mester run?

We run a variety of materials including carbon steel, aluminum, brass, copper, stainless steel, titanium, and plastics. We can also help you choose the best material for your application. And, even if you’re considering a material other than those listed here, give us a call. we can help you!

What surface treatment can Mester provide?

We provide different type of material surface treatment: a. Stainless steel: electro polishing, chemical polishing, passivation, and chrome, dacormat, black electrophoresis. b. Aluminum alloy: Sandblasting, bead blasting, ordinary and hard anodizing, painting, etc.c. Carbon and alloy steel: zinc, chrome, nickel, chemical nickel, black oxide, dacromat, black electrophoresis, painting, power painting, copper plated.

How soon can I get reply after send inquiry?

All inquiries will be replied within two hours except sleeping time in China. Of course, you can chat with us on skype, Whatsapp, wechat, viber at any time.

How do I get a quote?

We need at least a PDF drawings, but please note 2D drawings are not adequate for quoting or making parts.
3D drawings in IGES (.igs), STEP (.stp), STL (.stl), Solidworks(.sldprt), CAD (dxf, dwg) format be provided will be better! Don't forget to send us the  information with material, finish, quantity at the same time. For more details, you can check: https://imester.com/how-it-works/.

If I don’t have drawing, how can I get sample?

 You can send us your sample, we will scan it using 3D Scanner and make 2D and 3D drawing first, then samples will be produced for your confirmation.

Will my drawing or design be safe after you get it?

Yes, we will not share your design with third party without your permission. And we can sign the NDA before you send the drawing.

How soon can I expect a quote?

All inquiries will be replied within 2 hours except sleeping time in China. The quote will be sent to you within 24 hours except holiday. For small quantity, you can get the quote within 6 hours. Fast service can be offered

What’s your MOQ(minimum order quantity)?

We don’t have MOQ, one pieces is accepted. but the more, the cheaper. You are welcome to send us trial order to test our quality and service. 

Do you accept payment by PayPal? Is there any other way?

About the payment terms, we accept four payment terms: Paypal (when the amount is under $1000, and mostly used for sample payment), Bank Transfer, Western Union, and Alibaba Trade Assurance.

Do you provide samples ? is it free or extra?

1.Free pre-production samples can be offered after deposit is paid.

2.For two-year old customers, free samples of simple items can be offered. 

3.For prototype, we'll charge extra fee according to your design.

How is the quality of Mester's product?

100% inspection before shipment, inspection report of final products can be provided. The detect rate is less than 0.7%. For more details, pls check this link: https://www.imester.com/quality-assurance/.

What is your delivery time? Can my parts be produced on a rush basis?

Normally 10~15 days after receipt of payment. For large quantity, pls consult with us. Considering special requirement, we also can offer expedited services: 1~3 day turnaround but delivery can be achieved in as little as 48 hours if required. For more details, pls check this link: https://www.imester.com/fast-cnc-turnaround-service.

Do you offer other services, like finishing, assembly, packaging, and logistical support?

From finishing operations to logistical support, we have the capabilities and services needed to quickly and cost effectively produce your parts from start to finish. Our capabilities include anodizing, plating, grinding, finishing, assembly, warehousing, packaging, and just-in-time delivery. Our goal is to deliver a one-stop, hassle-free production process that saves time and money and leaves you free to focus on your business.

Is the price you offered more competitive than Alibaba supplier?

Most of time we can offer better prices than suppliers from alibaba.com. Our main market is Europe, USA, Canada , Austrilia, etc, most of them pursuit quality first and better service. 

Can I get a reference from one of your customers?

Yes, of course. We’re lucky to have a large number of loyal customers, several of whom provided testimonials that you can read here. If you’re looking for a list of a few of the companies in the U.S. that we work with, just let us know. We have customers who can answer all of your questions.

About the payment terms

For the order with total value below $1000, full payment be made before production.
For the order with total value over $1000, 30% deposit in advance and 70% be made before shipping.

How to deal with the parts received when they are found in poor quality?

Please contact us immediately. It is better to take some pictures or send us your inspection report or take videos for our reference. we will check the problems and have them reworked or repaired asap.

Mester hardware can refund the money to you or reproduce them within 7 days after you receive the goods if they doesn’t meet the requirement of drawing.